[Chat service] Unable to send attachment or images outside Eclipse's Matrix (aka Chat Service)
Summary
Can't properly send attachments to people with an external Matrix account or on a room hosted outside the Eclipse's Matrix.
Steps to reproduce
- Login to Eclipse's Matrix.
- Send an image or any file to someone who has an account or a room hosted outside Eclipse's Matrix
- Ask that person to open the file
What is the current bug behavior?
People with an account not from Eclipse's Matrix can't see the image of open files sent from our Eclipse account
Some of external accounts have the message
"{"errcode":"M_UNKNOWN""error":"Failed to fetch remote media"}"
I've done several tests and it's only in this direction. The other way around is fine (Other Matrix instances to Eclipse Matrix is OK) internally, staying inside Eclipse, it is OK.
What is the expected correct behavior?
Being able to see the image or open the attached file.
Relevant logs and/or screenshots
Priority
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Urgent -
High -
Medium -
Low
Severity
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Blocker -
Major -
Normal -
Low
Impact
(What is the impact of this issue? Is it blocking a release? Are there any time constraints?, for example: "We have a release tomorrow")