GitLab

We will address this as soon as possible regardless of the limit on our team capacity

We will address this soon and will provide capacity from our team to deal with.

We want to address this but may have other higher priority items. No timeline designated.

We don't have visibility when this will be addressed. No timeline designated.

[Tier 1](https://wiki.eclipse.org/IT_SLA#Tier_1_-_Critical): service down - Prevents work, causes data loss, affects many users, and/or has no workaround. Response time (webmaster hours) Immediate!, Response time (outside webmaster hours) Upon notification!

[Tier 2](https://wiki.eclipse.org/IT_SLA#Tier_2_-_Best_Effort): service down, and: password reset; signing, permissions preventing commit & unable to commit; other issues blocking an individual committer or project. Response time (webmaster hours) Within 2 hours! Response time (outside webmaster hours) Strategic Members: Upon notification Others: next business day !

[Tier 3](https://wiki.eclipse.org/IT_SLA#Tier_3_-_Next_Business_Day): service down; and: non-blocking requests. Response time (webmaster hours) Within 4 hours ! Response time (outside webmaster hours) Within next business day !

Account; Project; vserver; code restructuring. Response time (webmaster hours) Within next 5 business days ! Response time (outside webmaster hours) Within next 5 business days! Other enhancement : Best Effort !

Project is following the EDP and implementing EF best practices