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• IT-priorityhigh
  We will address this soon and will provide capacity from our team to deal with. Response time (webmaster hours) Within 2 hours! Response time (outside webmaster hours) Strategic Members: Upon notification Others: next business day !

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• IT-prioritylow
  We don't have visibility when this will be addressed. Response time (webmaster hours) Within next 5 business days ! Response time (outside webmaster hours) Within next 5 business days! Other enhancement : Best Effort !

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• IT-prioritymedium
  We want to address this but may have other higher priority items. Response time (webmaster hours) Within 4 hours ! Response time (outside webmaster hours) Within next business day !

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• IT-priorityurgent
  We will address this as soon as possible regardless of the limit on our team capacity. Response time (webmaster hours) Immediate!, Response time (outside webmaster hours) Upon notification!

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• IT-severityblocker
  [Tier 1](https://wiki.eclipse.org/IT_SLA#Tier_1_-_Critical): service down - Prevents work, causes data loss, affects many users, and/or has no workaround.

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• IT-severitylow
  Account; Project; vserver; code restructuring.

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• IT-severitymajor
  [Tier 2](https://wiki.eclipse.org/IT_SLA#Tier_2_-_Best_Effort): service down, and: password reset; signing, permissions preventing commit & unable to commit; other issues blocking an individual committer or project.

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• IT-severitynormal
  [Tier 3](https://wiki.eclipse.org/IT_SLA#Tier_3_-_Next_Business_Day): service down; and: non-blocking requests.

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• priorityhigh
  We will address this soon and will provide capacity from our team for it in the next few releases

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• prioritylow
  We don't have visibility when this will be addressed.

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