[Tier 1](https://wiki.eclipse.org/IT_SLA#Tier_1_-_Critical): service down - Prevents work, causes data loss, affects many users, and/or has no workaround.

Account; Project; vserver; code restructuring.

[Tier 2](https://wiki.eclipse.org/IT_SLA#Tier_2_-_Best_Effort): service down, and: password reset; signing, permissions preventing commit & unable to commit; other issues blocking an individual committer or project.

[Tier 3](https://wiki.eclipse.org/IT_SLA#Tier_3_-_Next_Business_Day): service down; and: non-blocking requests.

We will address this soon and will provide capacity from our team for it in the next few releases

We don't have visibility when this will be addressed.

We want to address this but may have other higher priority items

We will address this as soon as possible regardless of limit on our team capacity.

Issues related to the Eclipse.org Site Architecture and Redesign project: &18.

Prevents work, causes data loss, affects many users, and/or has no workaround.

Purely cosmetic or low / no impact to users.

Severely degrades major functionality or product features, with no satisfactory workaround.

Impairs non-critical functionality, or suitable workarounds exist.

Waiting on answers to questions, technically blocked by another system, …