We will address this as soon as possible regardless of the limit on our team capacity. Response time (webmaster hours) Immediate!, Response time (outside webmaster hours) Upon notification!

[Tier 1](https://gitlab.eclipse.org/eclipsefdn/helpdesk/-/wikis/IT_SLA#tier-1-critical): service down - Prevents work, causes data loss, affects many users, and/or has no workaround.

Provisioning (Account; Project; vserver; code restructuring), Enhancement (Requesting new software; site improvements; etc)

[Tier 2](https://gitlab.eclipse.org/eclipsefdn/helpdesk/-/wikis/IT_SLA#tier-2-best-effort): service down, and: password reset; signing, permissions preventing commit & unable to commit; other issues blocking an individual committer or project.

[Tier 3](https://gitlab.eclipse.org/eclipsefdn/helpdesk/-/wikis/IT_SLA#tier-3-next-business-day): service down; and: non-blocking requests.

We will address this soon and will provide capacity from our team for it in the next few releases

We don't have visibility when this will be addressed.

We want to address this but may have other higher priority items

We will address this as soon as possible regardless of limit on our team capacity.

Issues related to the Eclipse.org Site Architecture and Redesign project: &18.

CBI (Common Build Infrastructure) related issues

Chat service related request

CI (Continuous Integration) related issues

Database related issues

develocity related issues

DNS related issues

DockerHub related issues