PMC intervention needed

The EDP is on hold due to an action taken by the project team

Mentor needed

[Tier 3](https://gitlab.eclipse.org/eclipsefdn/helpdesk/-/wikis/IT_SLA#tier-3-next-business-day): service down; and: non-blocking requests.

[Tier 2](https://gitlab.eclipse.org/eclipsefdn/helpdesk/-/wikis/IT_SLA#tier-2-best-effort): service down, and: password reset; signing, permissions preventing commit & unable to commit; other issues blocking an individual committer or project.

Provisioning (Account; Project; vserver; code restructuring), Enhancement (Requesting new software; site improvements; etc)

[Tier 1](https://gitlab.eclipse.org/eclipsefdn/helpdesk/-/wikis/IT_SLA#tier-1-critical): service down - Prevents work, causes data loss, affects many users, and/or has no workaround.

We will address this as soon as possible regardless of the limit on our team capacity. Response time (webmaster hours) Immediate!, Response time (outside webmaster hours) Upon notification!

We want to address this but may have other higher priority items. Response time (webmaster hours) Within 4 hours ! Response time (outside webmaster hours) Within next business day !

We don't have visibility when this will be addressed. Response time (webmaster hours) Within next 5 business days ! Response time (outside webmaster hours) Within next 5 business days! Other enhancement : Best Effort !

We will address this soon and will provide capacity from our team to deal with. Response time (webmaster hours) Within 2 hours! Response time (outside webmaster hours) Strategic Members: Upon notification Others: next business day !

The IP team is reviewing the Project Content