[Tier 1](https://wiki.eclipse.org/IT_SLA#Tier_1_-_Critical): service down - Prevents work, causes data loss, affects many users, and/or has no workaround.

Account; Project; vserver; code restructuring.

[Tier 2](https://wiki.eclipse.org/IT_SLA#Tier_2_-_Best_Effort): service down, and: password reset; signing, permissions preventing commit & unable to commit; other issues blocking an individual committer or project.

[Tier 3](https://wiki.eclipse.org/IT_SLA#Tier_3_-_Next_Business_Day): service down; and: non-blocking requests.

Issues related to the Eclipse.org Site Architecture and Redesign project: &18.

Prevents work, causes data loss, affects many users, and/or has no workaround.

Purely cosmetic or low / no impact to users.

Severely degrades major functionality or product features, with no satisfactory workaround.

Impairs non-critical functionality, or suitable workarounds exist.

Waiting on answers to questions, technically blocked by another system, …

Done by team members and waiting to be closed.

Ask for someone or a team to check your work

Triage is done, with label, assignment, notification, etc…

Work In Progress - issue processed by team

Issues that requires support from the Eclipse Foundation Infra team.

The Eclipse Foundation Marketing team.

Issues that requires support from the Eclipse Foundation Releng team.