[Tier 1](https://gitlab.eclipse.org/eclipsefdn/helpdesk/-/wikis/IT_SLA#tier-1-critical): service down - Prevents work, causes data loss, affects many users, and/or has no workaround.

Provisioning (Account; Project; vserver; code restructuring), Enhancement (Requesting new software; site improvements; etc)

[Tier 2](https://gitlab.eclipse.org/eclipsefdn/helpdesk/-/wikis/IT_SLA#tier-2-best-effort): service down, and: password reset; signing, permissions preventing commit & unable to commit; other issues blocking an individual committer or project.

[Tier 3](https://gitlab.eclipse.org/eclipsefdn/helpdesk/-/wikis/IT_SLA#tier-3-next-business-day): service down; and: non-blocking requests.

Issues related to the Eclipse.org Site Architecture and Redesign project: &18.

CBI (Common Build Infrastructure) related issues

Chat service related request

CI (Continuous Integration) related issues

Database related issues

DNS related issues

DockerHub related issues

Download related issues (download.eclipse.org, eclipse.org/downloads)

Related issues to external service (Not Eclipse Foundation service)

Forums and Newsgroups related issues

Gerrit related issues

git related issues

GitHub related issues