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Add chat service

Merged Sébastien Heurtematte requested to merge feat/chat-service into master
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@@ -29,6 +29,7 @@ The Eclipse Foundation provides the following services (high level) for {forgeNa
** Jenkins-based build infrastructure via our xref:resources-builds[Common Build Infrastructure];
** Artifact xref:resources-signing[signing];
** xref:resources-mailing-list[Mailing lists];
** xref:chat-service[Chat service] based on Matrix protocol;
** IT support via the {helpdeskUrl}[Help Desk];
* Security
** Security audits;
@@ -572,6 +573,29 @@ Project teams must engage in the <<release>> process before labelling any softwa
The Eclipse Release Engineering Team has provided some help regarding the use of Maven Central in the https://wiki.eclipse.org/IT_Infrastructure_Doc#Publish_to_Maven_Central[Eclipsepedia Wiki].
[[chat-service]]
=== Chat Service
The chat service is a great way for projects to communicate and to connect with the community, provide real-time support, and to discuss project-related topics.
Projects can request rooms/spaces for their project on the chat service. The channel name is of the form `#<shortname>` by default (e.g. `#dash` for the `technology.dash` project) and located by default in the https://chat.eclipse.org/#/room/#eclipse-projects:matrix.eclipse.org[#eclipse-projects:matrix.eclipse.org] space.
Custom rooms/spaces organization can be requested, see the following examples:
* https://chat.eclipse.org/#/room/#oniro:matrix.eclipse.org[oniro]
* https://chat.eclipse.org/#/room/#automotive.tractusx:matrix.eclipse.org[automotive.tractusx]
* ...
All requests for new rooms/spaces have to be made by opening a https://gitlab.eclipse.org/eclipsefdn/helpdesk/-/issues/new?issue%5Btitle%5D=%5BChat%20service%5D%20Create%20room%20and%20space%20for%20%3CProject%3E&issuable_template=chat-service[Help Desk] issue.
The chat service can be accessed via the web client at https://chat.eclipse.org/[chat.eclipse.org] or by using a Matrix client (e.g. Element, NeoChat, or https://matrix.org/ecosystem/clients[any other Matrix client]) via the `matrix.eclipse.org` server.
For more information, please see the documentation https://chat.eclipse.org/docs/[here]:
* https://chat.eclipse.org/docs/getting-started/[Getting started with the chat service]
* https://chat.eclipse.org/docs/faq/[Frequently Asked Questions]
[[resources-faq]]
=== Frequently Asked Questions
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