Other labels
IT-prioritymedium
Eclipse Foundation
We want to address this but may have other higher priority items. Response time (webmaster hours) Within 4 hours ! Response time (outside webmaster hours) Within next business day !
IT-prioritylow
Eclipse Foundation
We don't have visibility when this will be addressed. Response time (webmaster hours) Within next 5 business days ! Response time (outside webmaster hours) Within next 5 business days! Other enhancement : Best Effort !
IT-severityblocker
Eclipse Foundation
[Tier 1](https://gitlab.eclipse.org/eclipsefdn/helpdesk/-/wikis/IT_SLA#tier-1-critical): service down - Prevents work, causes data loss, affects many users, and/or has no workaround.
IT-severitymajor
Eclipse Foundation
[Tier 2](https://gitlab.eclipse.org/eclipsefdn/helpdesk/-/wikis/IT_SLA#tier-2-best-effort): service down, and: password reset; signing, permissions preventing commit & unable to commit; other issues blocking an individual committer or project.
IT-severitynormal
Eclipse Foundation
[Tier 3](https://gitlab.eclipse.org/eclipsefdn/helpdesk/-/wikis/IT_SLA#tier-3-next-business-day): service down; and: non-blocking requests.
IT-severitylow
Eclipse Foundation
Provisioning (Account; Project; vserver; code restructuring), Enhancement (Requesting new software; site improvements; etc)
team:webdev
Eclipse Foundation
Issues that requires support from the Eclipse Foundation Webdev team.
Prioritized