[Tier 2](https://gitlab.eclipse.org/eclipsefdn/helpdesk/-/wikis/IT_SLA#tier-2-best-effort): service down, and: password reset; signing, permissions preventing commit & unable to commit; other issues blocking an individual committer or project.

[Tier 3](https://gitlab.eclipse.org/eclipsefdn/helpdesk/-/wikis/IT_SLA#tier-3-next-business-day): service down; and: non-blocking requests.

Provisioning (Account; Project; vserver; code restructuring), Enhancement (Requesting new software; site improvements; etc)

Issues that require support from the PHP developers within the Eclipse Foundation Web Development Team.

Issues that require support from the front-end developers within the Eclipse Foundation Web Development Team.

Issues that require support from the Java developers within the Eclipse Foundation Web Development Team.

GitLab runner (Grac!) related issues