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Webmaster FAQ
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` `<id>`422642`</id>
` `<parentid>`383284`</parentid>
` `<timestamp>`2018-02-12T18:24:04Z`</timestamp>
` `<contributor>
` `<username>`Webmaster.eclipse.org`</username>
` `<id>`159`</id>
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` `<text xml:space="preserve" bytes="14387">`Something bothering you about the eclipse.org infrastructure? Something not running right? Please read these FAQ's before contacting webmaster@eclipse.org.`
## Getting the news, reading the mail
### How do I access the Eclipse newsgroups?
Our original NNTP style newsgroups have been replaced by web based
[forums](https://www.eclipse.org/forums)
You will need an Eclipse account to post messages, and you will be
automatically re-directed to the login page when you use the post
option.
### How do I unsubscribe from a mailing list or change my mailing list options?
You can manage you mailing list subscriptions by logging in to your
Eclipse.org [account](https://accounts.eclipse.org) and looking under
the 'mailing lists' tab.
### Do I have to unsubscribe to the mailing list if my email address changes?
A. No, if you update your Eclipse.org
[account](https://accounts.eclipse.org) email address it will attempt to
update all of your subscribed mailing lists once you have confirmed the
change.
### I sent an e-mail to the list, but it got rejected. What gives?
A. You must subscribe to the list before sending e-mail to it. You must
also use the same e-mail address in your mail client, otherwise our list
software won't recognize you. Please note that lists ending in -dev,
such as eclipse-dev, are intended for Eclipse developers working on a
specific project, and should not be used for general information.
### I sent an e-mail to the list, but it's not appearing in the archives. Why?
A. The list and group archives are generated hourly, so just wait a bit.
If the server load is too high when the archiving process starts, it
will abort and wait another hour.
## Reporting bugs
### Is the username and password that I use to access Bugzilla the same one used to access the mailing lists?
No. You can request an Eclipse account on [this
page](https://dev.eclipse.org/site_login/).
### Help! I've forgotten my password.
A. [The Eclipse.org account page](https://accounts.eclipse.org) has
everything you need.
### How do I change the email address that I use to login to Bugzilla?
A. Go to [My Account](https://accounts.eclipse.org)
## Help Using Eclipse
### I need help using Eclipse - where should I send my question?
A. The [forums](http://www.eclipse.org/forums/) are the best place to
post a question about using Eclipse. Please don't send questions
regarding using Eclipse to the mailing lists. They are typically used
for development discussions.
### Can you send me a list of books about Eclipse?
A. A list of Eclipse books is available on the community page under the
[Sources of Eclipse information](http://www.eclipse.org/community/)
heading.
### Is there an Eclipse FAQ?
A. See the [Official Eclipse FAQs](Official_Eclipse_FAQs "wikilink") on
this Wiki, or look at other FAQs on the [Main
Page](Main_Page "wikilink")
### I get Access Forbidden for a project's update site/p2 repository
A. Update sites are typically not browseable. The Eclipse Update Manager
knows to look for a file within that directory.
## Getting Eclipse - Downloads and Mirrors
### How do I become an Eclipse mirror?
A. Please follow [these
instructions](http://www.eclipse.org/downloads/mir_request.php).
### Help! I can't seem to download - my download stops at 99% and never completes.
A. Disable real time virus scanning while you download.
### I don't have broadband. Where can I get Eclipse on a CD?
A. Many sites offer Eclipse Distributions -
[Yoxos](http://www.yoxos.com) is one of them.
### I've downloaded Eclipse several times and it seems to be corrupt. Is the archive valid?
A. Yes, the archive is valid. Please remove all temporary files that
were created during the download and try again.
### I can't seem to download Eclipse from a mirror X. Is there a problem with this mirror?
A. We only administer eclipse.org servers. If you have a specific
problem with another mirror, please contact the webmaster of that
mirror.
## Creating new projects
### I want to create a new project. What do I do?
A. Please view this page: [Dev
Process](http://www.eclipse.org/projects/dev_process/)
## Eclipse Source Code
### Where can I download the Eclipse source code?
A. Use a Git client such as [eGit](http://eclipse.org/egit) and connect
to our [Git repositories](http://git.eclipse.org/c/).
## Committers
### I need commit access to Plugin XYZ. Can I have it?
A. Before granting access, I need PMC and/or Project Lead approval, as
well as a list of projects you need access to. I don't know that XYZ
plugin requires access to org.eclipse.zzc and org.eclipse.yyz, so be as
explicit as you can.
### I can't connect to Git anymore
A. If you're using ssh and you're getting connection timeout errors,
your IP address may be blocked or blacklisted on our firewall due to a
perceived attack (too many bad logins, trying to login using an invalid
user ID, etc). Contact the webmaster@eclipse.org, and don't forget to
specify your Internet-facing IP address ([can be obtained
here](http://whatismyip.org/))
### I need to change a web page. Can I?
A. If the page is a project page to which you are a committer, I can
grant you access to the website if the PMC/Project Lead agrees.
### How do I update help.eclipse.org?
A. Send a note to Webmaster telling us the name of your help plugin and
where we can find it on download.eclipse.org. We'll copy it over to the
help server and re-start things.
B. As part of the release train someone usually opens a bug called
something like 'Will soon need a \$release_name Info center'. You can
update that bug with your plugins and we'll add them to the help server.
### I need to add/remove.change a version/milestone/component in Bugzilla. How do I do this?
A. Committers can access the Bugzilla manager in [My
Account](https://dev.eclipse.org/site_login/myaccount.php) to edit
Bugzilla. But there are some things you should know first:
- Only the Project Leads or PMCs for projects can grant committers the
ability to edit bugzilla data.
- Edit access only aplies to one specific project. In other words: if
the platform PMC gave you access, it does not mean you can edit the
birt bugzilla data, you can only edit the platform bugzilla data. If
you convince the Birt PLs to give you access then you can edit both.
- You can't delete anything. This allows us to prevent the database from
corrupting.
- You can add as many versions and milestones as you like, but you can't
edit them once they have been created.
- Once you have submitted a new component, you can't change the name.
You can change everything else about it though.
- All email address must be valid bugzilla accounts.
If you are a Project Lead or PMC member the first item you will see is a
drop down box that contains all of the projects you are in charge of. By
selecting one of the projects and clicking the 'Edit' button you will be
presented with the known list of comitters and you can then procede to
grant and revoke access to your bugzilla components.
To change the access status of a committer simlpy click on their name
and watch for the checkmark to change in the 'Edit Bugs' column. To save
your changes just click the 'Save Changes' button.
If you are a committer that has been granted bugzilla edit privileges,
or a PL or PMC there will be a drop box containing all of the projects
you have access to. By selecting a project from this list and clickeing
the 'Edit' button you will be taken to the main bugzilla page for that
project.
The main page conatains the basic information about the project. Namely:
- A description of the project.
- The maximum number of votes per user.
- The maximum number of votes a single bug can have.
- The number of votes required to confirm a bug automatically
- The default milestone for the project.
You can edit all of these details on the main page, and you can save
them by clicking the 'Make Changes; button.
The other things located on the main pages are links to pages that will
allow you to:
- Edit/add components
- Add new versions
- Add new milestones.
Dealing with components:
The main components page show you a list of all of your current
components, their description, default owner(who gets the email whan a
bug is filed) and the default QA contact.
If you want to edit a component just click on it's name and you will be
able to change any details, excluding the name. Just click the 'Save
Changes' button when your done.
Adding a component is the same as editing except yo ucan pick the name
you want.
- NOTE: All given email addresses must be for valid bugzilla accounts,
or else you will get an error.
Dealing with milestones:
The only thing to remember is that milestones, unlike versions require a
'sort' key. This numeric value is used to order the list of milestones
you see in bugzilla.
#### Project Inboxes
It is a common practice for Eclipse projects to set a *project inbox* as
the default assignee for new bugs. Inboxes generally take the form of
\<project\>.\<component\>-inbox@eclipse.org (e.g.
equinox.framework-inbox@eclipse.org, or equinox-inbox@eclipse.org). Any
messages sent to this email address are discarded.
In the Bugzilla preferences, any user can opt to be copied whenever
email is sent to a particular email address. This makes it easy for any
user (i.e. community member) to monitor bug activity against a
particular dummy inbox. Further, this sort of arrangement is resilient
to change as there is never any need to change the inbox (individual
default assignees can change frequently).
Some projects opt to have a different dummy inbox for each Bugzilla
component. Some have a single inbox for all components. How you use
inboxes is a project decision. If you have any questions, check with
your PMC for advice.
You can request that an inbox be created by sending a note to
webmaster@eclipse.org
### I asked the webmaster to do something. When will it get done?
A. Here's how webmasters handle their workload, in order of priority.
1. Infrastructure issues causing outage or performance loss of any
kind, or that can potentially cause outage or performance loss
(kernel updates, security advisories, monitoring, enforcing proper
usage of resources, etc).
2. Issues blocking committers from working: password resets,
permissions, locked accounts, firewall issues, slow performance,
etc.
3. Other committer/project issues: new Git or bugzilla components, new
project provisioning, new lists or groups for projects, new account
provisioning, helping committers get up and going, project
reorganizations, etc.
4. General community requests that don't involve infrastructure change,
forwarding e-mail, fixing broken links, etc.
5. Enhancement requests and infrastructure changes not covered by the
above, and for which enough community support warrants its
execution: anything in bugzilla, ordered by priority, enhancements
last. Anything in this pile can be brought up higher (or lower) by
Committer/community support, or PMCs.
***Some notes:***
:\* We encourage folks to use Bugzilla for infra requests.
:\* Folks who are not happy with where their priority 4. (or higher
numerically) requests are in the queue can gather PMC support and/or
committer support to increase the priority.
:\* Folks should understand that if a priority 5 is bumped up to
priority 3, it will have an impact on everything else in 3., 4. and 5.
Likewise, if everyone wants everything at priority 3., it all looks the
same to us.
## Eclipse.org infrastructure
### What software does eclipse.org use on its servers?
A. Linux, and an assortment of Open Source Goodies.
### You're running Something-1.0.2. Why don't you use SomeOtherThing-3.4.5 instead?
### You're not using plugin-0.99/extension-4.98 for Something-1.0.2, why not?
A. There are many reasons we use the software we do. Here's a short
list:
- Because we've been using it for years, and switching to something new
may require more effort than the actual benefit.
- It's proven its stability in mission-critical environments, under
heavy load.
- It's well-understood and easy to maintain.
- It is known to perform well under load.
- It's part of our core OS. It's much easier to upgrade and maintain
software that's bundled with the OS.
- Works well in a clustered environment, making it stable, scalable and
redundant.
- Because. Just because.
There are many reasons we don't run some software. Here's a short list:
- It's not part of the above list of reasons.
- Because the projects hosted at eclipse.org haven't asked, or don't
feel the need for it.
- Because it's not enterprise-level. We install the least amount of
hacked and compiled software.
- Because it's too hard to maintain. Sure, installing it is easy, but
can it stay up 24/7/365 under heavy load?
- Because it doesn't run in a load-balanced environment. We don't set up
services on one server, that doesn't scale.
- Because it's a security risk, and Webmasters don't like getting up at
3:00am to fix problems.
- Because we haven't had time to look into it yet.
- Because. Just because.
### You should install Xyz 1.0.2. It's way cool and it only took me 15 minutes to install on my basement server.
A. When your basement server averages hundreds of concurrent connections
365 days/year, get back to me.
### Why don't you use wiki namespaces?
A. There are a couple of answers
- If Wikipedia doesn't need namespaces to serve up 2 million plus pages
then we probably don't either
- The ongoing overhead of maintaining the namespaces is not currently
offset by the limited application and benefit.
## Contacting the WebMaster
### How can I get the quickest response from the WebMaster?
A. When contacting the WebMaster, please include a detailed message,
with as much technical information as possible:
- for broken links include the URL of the page that contains a bad link.
- for problems downloading files: indicate which file and the name of
the mirror
- for information on Eclipse builds, troubleshooting, How-Tos, and
plugins, check our Forums and subscribe to the mailing lists (see
above)
### How do I contact the WebMaster?
A. Just e-mail webmaster@eclipse.org. We'll try our best to respond as
quickly as we can.
</text>
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[Category:FAQ](Category:FAQ "wikilink")

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