Prioritized Labels
Other Labels
  • severitynormal
    [Tier 3](https://wiki.eclipse.org/IT_SLA#Tier_3_-_Next_Business_Day): service down; and: non-blocking requests. Response time (webmaster hours) Within 4 hours ! Response time (outside webmaster hours) Within next business day !
    Eclipse Foundation
  • severitymajor
    [Tier 2](https://wiki.eclipse.org/IT_SLA#Tier_2_-_Best_Effort): service down, and: password reset; signing, permissions preventing commit & unable to commit; other issues blocking an individual committer or project. Response time (webmaster hours) Within 2 hours! Response time (outside webmaster hours) Strategic Members: Upon notification Others: next business day !
    Eclipse Foundation
  • severityblocker
    [Tier 1](https://wiki.eclipse.org/IT_SLA#Tier_1_-_Critical): service down - Prevents work, causes data loss, affects many users, and/or has no workaround. Response time (webmaster hours) Immediate!, Response time (outside webmaster hours) Upon notification!
    Eclipse Foundation
  • severitylow
    Account; Project; vserver; code restructuring. Response time (webmaster hours) Within next 5 business days ! Response time (outside webmaster hours) Within next 5 business days! Other enhancement : Best Effort !
    Eclipse Foundation
  • priorityurgent
    We will address this as soon as possible regardless of the limit on our team capacity
    Eclipse Foundation
  • priorityhigh
    We will address this soon and will provide capacity from our team to deal with.
    Eclipse Foundation
  • prioritymedium
    We want to address this but may have other higher priority items. No timeline designated.
    Eclipse Foundation
  • prioritylow
    We don't have visibility when this will be addressed. No timeline designated.
    Eclipse Foundation
  • GDPR
    Eclipse Foundation
  • Important
    Eclipse Foundation
  • Security
    Eclipse Foundation
  • Work In Progress
    Eclipse Foundation
  • Enhancement
    Eclipse Foundation
  • Bug
    Eclipse Foundation
  • Wontfix
    Eclipse Foundation
  • Documentation
    Eclipse Foundation
  • Need More Info
    Eclipse Foundation
  • Working Groups
    Eclipse Foundation
  • Marketing
    Eclipse Foundation
  • Infra
    Eclipse Foundation