Prioritized Labels
Other Labels
  • IT-priorityhigh
    We will address this soon and will provide capacity from our team to deal with. Response time (webmaster hours) Within 2 hours! Response time (outside webmaster hours) Strategic Members: Upon notification Others: next business day !
    Eclipse Foundation
  • IT-prioritylow
    We don't have visibility when this will be addressed. Response time (webmaster hours) Within next 5 business days ! Response time (outside webmaster hours) Within next 5 business days! Other enhancement : Best Effort !
    Eclipse Foundation
  • IT-prioritymedium
    We want to address this but may have other higher priority items. Response time (webmaster hours) Within 4 hours ! Response time (outside webmaster hours) Within next business day !
    Eclipse Foundation
  • IT-priorityurgent
    We will address this as soon as possible regardless of the limit on our team capacity. Response time (webmaster hours) Immediate!, Response time (outside webmaster hours) Upon notification!
    Eclipse Foundation
  • IT-severityblocker
    [Tier 1](https://wiki.eclipse.org/IT_SLA#Tier_1_-_Critical): service down - Prevents work, causes data loss, affects many users, and/or has no workaround.
    Eclipse Foundation
  • IT-severitylow
    Account; Project; vserver; code restructuring.
    Eclipse Foundation
  • IT-severitymajor
    [Tier 2](https://wiki.eclipse.org/IT_SLA#Tier_2_-_Best_Effort): service down, and: password reset; signing, permissions preventing commit & unable to commit; other issues blocking an individual committer or project.
    Eclipse Foundation
  • IT-severitynormal
    [Tier 3](https://wiki.eclipse.org/IT_SLA#Tier_3_-_Next_Business_Day): service down; and: non-blocking requests.
    Eclipse Foundation
  • statetodo
    Triage is done, with label, assignment, notification, etc…
    Eclipse Foundation
  • statewip
    Work In Progress - issue processed by team
    Eclipse Foundation
  • statereview
    Ask for someone or a team to check your work
    Eclipse Foundation
  • stateblock
    Waiting on answers to questions, technically blocked by another system, …
    Eclipse Foundation
  • priorityurgent
    We will address this as soon as possible regardless of limit on our team capacity.
    Eclipse Foundation
  • priorityhigh
    We will address this soon and will provide capacity from our team for it in the next few releases
    Eclipse Foundation
  • prioritymedium
    We want to address this but may have other higher priority items
    Eclipse Foundation
  • prioritylow
    We don't have visibility when this will be addressed.
    Eclipse Foundation
  • severityblocker
    Prevents work, causes data loss, affects many users, and/or has no workaround.
    Eclipse Foundation
  • severitymajor
    Severely degrades major functionality or product features, with no satisfactory workaround.
    Eclipse Foundation
  • severitynormal
    Impairs non-critical functionality, or suitable workarounds exist.
    Eclipse Foundation
  • severitylow
    Purely cosmetic or low / no impact to users.
    Eclipse Foundation