Impairs non-critical functionality, or suitable workarounds exist.

Severely degrades major functionality or product features, with no satisfactory workaround.

Purely cosmetic or low / no impact to users.

Prevents work, causes data loss, affects many users, and/or has no workaround.

Issues related to the Eclipse.org Site Architecture and Redesign project: &18.

We will address this as soon as possible regardless of limit on our team capacity.

We want to address this but may have other higher priority items

We don't have visibility when this will be addressed.

We will address this soon and will provide capacity from our team for it in the next few releases

[Tier 3](https://wiki.eclipse.org/IT_SLA#Tier_3_-_Next_Business_Day): service down; and: non-blocking requests.

[Tier 2](https://wiki.eclipse.org/IT_SLA#Tier_2_-_Best_Effort): service down, and: password reset; signing, permissions preventing commit & unable to commit; other issues blocking an individual committer or project.

Account; Project; vserver; code restructuring.

[Tier 1](https://wiki.eclipse.org/IT_SLA#Tier_1_-_Critical): service down - Prevents work, causes data loss, affects many users, and/or has no workaround.