Second factor lost for login to Eclipse account

Summary

I received the following message from user "Mafooq":

I have lost my previous phone and am unable to access my Eclipse account because of 2-factor authentication. Please guide me how can I deal with this.

Can we help him?

Priority

• Urgent
• High
• Medium
• Low

Severity

• Blocker
• Major
• Normal
• Low

Impact

(What is the impact of this issue? Is it blocking a release? Are there any time constraints?, for example: "We have a release tomorrow")